Privacy Policy
Last updated:
February 15, 2010 Denverticket.com
is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent
organization whose mission is to build users' trust and confidence in
the
Internet by promoting the use of fair information practices. This
privacy
statement covers the site http://www.denverticket.com. Because this web
site
wants to demonstrate its commitment to your privacy, it has agreed to
disclose
its information practices and have its privacy practices reviewed for
compliance by TRUSTe . If you have
questions or concerns regarding this statement, you should first
contact Drew
Forbes by emailing drew@denverticket.com or by telephone or postal mail
at the
contact information listed below. If you do not receive acknowledgment
of your
inquiry or your inquiry has not been satisfactorily addressed, you
should then
contact TRUSTe at
http://www.truste.com/consumers/watchdog_complaint.php.
TRUSTe will then serve as a liaison with the Web site to resolve your
concerns. Information
Collection & Use Orders If you
purchase a product or service from us, we request certain personally
identifiable information from you on our order form. You must provide
contact
information (such as name, email, and billing address) and financial
information (such as credit card number, expiration date). We use this information
for billing purposes
and to fill your orders. If
we have
trouble processing an order, we will use this information to contact
you. If the billing
information provided for your
order does not match information credit card company has on file, we
may
request additional information in writing to ship out your ticket order. Based
upon the personally identifiable information you provide us, we will
send you
an automated email to confirm your order and a copy of your invoice. We
will
also communicate with you in response to your inquiries, to provide the
services you request, and to manage your account. We will communicate
with you
by email or telephone, in accordance with your wishes.
Submitting
personal information (such as name, email address, address, phone
number, and
ticket information) using our "Sell Your Tickets Form" will be used
for the sole purpose to contact you and facilitate the purchase of your
tickets. Only upon
the sale of your
tickets will your personal information be retained by Denverticket.com. Sharing of
Information Agents/Service
Providers Orders
placed on Denverticket.com are billed at the time of
checkout. We use an
outside shipping company to fulfill orders,
and a credit card processing company to bill you for goods and
services. When
you order tickets on our site, we will share your personally
identifiable
information such as name, address, and phone number as necessary for
the third
party to provide that service. These companies
do not retain, share, store or use
personally identifiable information for any other purposes. Some
orders through Denverticket.com can be drop shipped by
one of our network of participating brokers.
Denverticket.com does not share credit card information
with any company
other than a credit card processing company. These
third
parties are prohibited from using your personally identifiable
information for
promotional purposes. Business
Transitions In the event
Denverticket.com goes through a business transition, such as a merger,
acquisition by another company, or sale of all or a portion of its
assets, your
personally identifiable information will likely be among the assets
transferred. You
will be notified via
prominent notice on our Web site for 30 days of any such change in
ownership or
control of your personal information. Legal Disclaimer We reserve
the right to disclose your personally identifiable information as
required by
law and when we believe that disclosure is necessary to protect our
rights
and/or to comply with a judicial proceeding, court order, or legal
process
served on our Web site. Denverticket.com
does not share, sell, rent, or trade PII with third parties for their
promotional purposes. Log Files As is true
of most Web sites, we gather certain information automatically and
store it in
log files. This
information includes
internet protocol (IP) addresses, browser type, internet service
provider
(ISP), referring/exit pages, operating system, date/time stamp, and
clickstream
data. We use this
information, which does not identify individual users, to analyze
trends, to
administer the site, to track users’ movements around the site and to
gather
demographic information about our user base as a whole. We do link
this automatically-collected data to personally identifiable
information. IP
addresses are tied to personally
identifiable information to help combat fraudulent orders. Cookies A cookie is
a small text file that is stored on a user’s computer for
record-keeping
purposes. We use cookies on this site. We do not link the information
we store
in cookies to any personally identifiable information you submit while
on our
site. We use both
session ID cookies and persistent cookies.
We use session cookies to make it easier for you to
navigate our site. A
session ID cookie expires when you close your browser. A persistent
cookie
remains on your hard drive for an extended period of time. You can
remove
persistent cookies by following directions provided in your Internet
browser’s
“help” file. We set a
persistent cookie to store your preferences and settings, so you don’t
have to
reset customizable settings more than once.
Persistent cookies also enable us to track and target
the
interests of
our users to enhance the experience on our site.
If you
reject cookies, you may still use our site, but your ability to use
some areas
of our site, such as contests or surveys, will be limited. Some of our
business partners (e.g., advertisers) use cookies on our site. We have no access to or
control over these
cookies. This privacy statement covers the use of cookies by
Denverticket.com
only and does not cover the use of cookies by any advertisers. Security The security
of your personal information is important to us.
When you enter sensitive information (such as
credit card number or financial information) on our order forms, we
encrypt
that information using secure socket layer technology (SSL). We follow
generally accepted industry standards to protect the personal
information
submitted to us, both during transmission and once we receive it. No method of transmission
over the Internet,
or method of electronic storage, is 100% secure, however. Therefore, while we strive
to use
commercially acceptable means to protect your personal information, we
cannot
guarantee its absolute security. If you have
any questions about security on our Web site, you can send email us at
tech@denverticket.com. Links to Other
Sites This Web
site contains links to other sites that are not owned or controlled by
Denverticket.com. Please be aware that we, Denverticket.com, are not
responsible for the privacy practices of such other sites. We encourage you to be
aware when you leave
our site and to read the privacy statements of each and every Web site
that
collects personally identifiable information.
This privacy statement applies only to information
collected by this Web
site. Access to
Personally Identifiable
Information If your
personally identifiable information changes, or if you no longer desire
our
service, you may correct, update, delete or deactivate it by emailing
our
Customer Support at tech@denverticket.com or by contacting us by
telephone or
postal mail at the contact information listed below. Changes in this
Privacy Statement If we decide
to change our privacy policy, we will post those changes to this
privacy
statement, the homepage, and other places we deem appropriate so that
you are
aware of what information we collect, how we use it, and under what
circumstances,
if any, we disclose it. We reserve
the right to modify this privacy statement at any time, so please
review it
frequently. If we
make material changes
to this policy, we will notify you here, by email, or by means of a
notice on
our home page. Contact Us If you have
any questions or suggestions regarding our privacy policy, please
contact us
at: 800-500-8955 or Denver Local 303-420-5000, Fax 303-429-7200, Email
tech@denverticket.com, Postal mail 6955 Broadway, Denver, CO 80221.
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