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1. I just ordered my tickets and was able to choose email delivery, When will I receive the tickets?
Emailing of tickets is not and instant process. We buy our tickets from season ticket holders and the public. To email the tickets we will have our staff contact the original owner and have the tickets converted to electronic delivery. The process can take a few hours depending on the volume of emails we are working with for a certain event however, we are aware of event times and will get tickets emailed as early as possible. If you need additional time to travel to the event please be able to print tickets out at a location closer to the stadium such as Kinko's or UPS Store. Because of the manual process involved please be aware that tickets will not be emailed outside of our normal business hours.

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2. Why is there a diffrent Name or Price on my tickets?
Tickets sold through Denverticket.com are from the secondary ticket market and are being resold in most cases above or below the price or "face value" listed on the ticket. Tickets are transferable and the name printed on the tickets is simply the name of the original purchaser of the tickets and will not affect your ability to use them. Denverticket.com is not directly affiliated with any performer, sports team, or venue and we do not act as a primary sale box office.

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3. How does Denverticket.com deliver tickets?
Denverticket.com utilizes FedEx to ship ticket orders. FedEx will require a signature at the time of delivery so please plan accordingly. If FedEx is unable to acquire a signature they will attempt delivery up to two more times before tickets are returned to us. Customer will be responsible for any additional delivery costs if the package is returned.

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4. Can you mail my tickets to me?
No, Denverticket.com will not use the US mail to send tickets to our customers. Tickets are a one of a kind item and there is no way of tracking the shipment/delivery. By using a delivery service such as FedEx, packages can be tracked online or by phone. The customer's signature is also required to help verify delivery and receipt of the ticket package.

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5. Why can’t you leave the package without a signature?
We require the customer or someone at the residence/delivery address to sign for the package. This way we have written documentation/proof of delivery. This is also how we verify the delivery and receipt of the package.

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6. Can I have my tickets delivered to another address?
Normally Denverticket.com will only ship tickets to the billing address for the credit card used for the ticket order. If the tickets need to be sent to an address other than the billing address the customer will have to fill out a credit card authorization form and send that back to Denverticket.com with a photocopy of their driver's license and credit card used for the order. Once all information is received and approved by Denverticket.com the tickets will be sent to the address specified on the form.

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7. Why do I need to send in a credit card authorization form to ship my tickets?
federal passport and the credit card used for the purchase. We require the credit card authorization to be filled out in the following cases: A. Billing address provided on order does not match actual billing address on file with Credit Card Company. B. The tickets are being shipped to an address other than the billing address for the credit card. C. Person other than credit card holder will be collecting the tickets.

D. The tickets will be delivered in a way that does not permit a signature at the time of delivery. E.g. Email delivery.

E. The order total surpassed a set dollar amount.

We take fraud very seriously and do not accept it as a cost of doing business. Many other companies will cover the cost of fraud by raising the price of their tickets. We take this extra step to eliminate 99% percent of fraudulent orders thereby allowing us to offer our customers lower prices than our competitors on most tickets.

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8. Are these seats next to each other?
All ticket quanities displayed are tickets next to each other.

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9. It says there are 4 tickets available, so why won’t it let me purchase an odd number, such as 3 or 1 ticket?
Although we are not able to break up a group of 2 or 4, you can select an odd number out of a group of odd numbers listed or for any group of 8 or more. If these options are not available online, please call us 800.500.8955 and will we do our best to accommodate you.

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10. If I wait until the day of the event, do I get a better price or deal on the tickets?
Waiting until the day of an event to purchase tickets can be risky. The ticket business is much like the stock market and prices are based solely on availability and demand. If you wait, the event can sell out; the price can go up, down or remain the same. It is important to note that by waiting the customer takes the chance of not being able to get any tickets or paying much more than what they would have paid initially. Keep in mind that due to market driven price fluctuations, we cannot honor prices that were quoted out at an earlier date.

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11. I placed a web order and wanted to check the status of my order?
Since our volume of orders to be processed is normally high, it may take up to 24 hours to have one of our sales representatives contact customers. We ask that customers allow us that time to contact them first regarding the order they placed. If the customer still hasn’t heard from a sales representative after the day the order was placed, the orders either never came through to us, or were unable to contact the customer.

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12. Why do I have to pay for shipping when the tickets aren’t being shipped immediately upon purchase (e.g. season tickets, future events, etc…)?
Even though the tickets are not being shipped immediately on the day of the purchase, they will still be shipped at a future date, thus requiring some kind of shipping fee at that time. Shipping charges do not fluctuate, for Denverticket.com or the customer, simply because tickets are being shipped at a future date. Whatever shipping method was selected (e.g. Next Day, 2-Day, etc…), that is the service that will be performed and charged for.

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13. It says 2-Day Federal Express, so why didn’t I get my tickets on Saturday or Sunday?
Unless a Saturday FedEx (additional charge) is selected, all shipping methods apply ONLY on regular business days. Tickets shipped out on a Thursday via a 2-Day Federal Express will get to their destination on Monday of the following week. Friday would be the first business day and Monday the next. If necessary, shipping will be upgraded to ensure timely delivery.

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14. My billing address is a P.O. Box and it won’t let me ship my tickets there. Why not and what can I do?
Even though we require customers to have their tickets shipped to the billing address of the credit card, FedEx (this is the service we use) does not ship to P.O. Boxes. Therefore, customers are required to fax or email a credit card authorization form allowing us to ship to a residential or different address.

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15. What happens if the event is postponed or cancelled?
If the event is officially postponed to a new date the tickets will be valid for the new event date. Most of the time new tickets will not have to be issued, however if needed Denverticket.com will contact you about replacements.

If the event is officially cancelled with no postponed date to be set, you will receive a refund back to the credit card used for this order minus any shipping fees.

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16. What happens if the event I purchased tickets for is postponed or cancelled and I am unable to attend the new scheduled date?
Yes. The tickets are your possession. You can resell the tickets at your discretion. Or if you would like to take advantage of our consignment program we can attempt to resell the tickets for you. Please call us at 800.500.8955 for details. Please remember there are no refunds, exchanges or cancellations on orders placed through Denverticket.com.

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17. What time is your Denver Office location open for pick-ups?
Business hours are 8 AM-3 PM MST  Monday-Friday. Times may fluctuate on holidays.

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18. Does my child need a ticket if they are under a certain age?
Ticket necessity for children’s admission varies from venue to venue. There is not a set age which would require the purchase of a ticket. If buying a ticket for a child, please contact the venue before placing an order to determine the quantity of tickets to be ordered.

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19. If I order online, how is my order confirmed?
After placing an order online, the customer will receive an email with written documentation of their ticket reservation or request. The order will be final once an invoice is emailed to the customer. Placing an order online is only a ticket request and does not assure that the customer will receive the tickets for which the order was placed.

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20. How can tickets listed on the website not be available?
Denverticket.com sells tickets on many sites and systems. Rarely, two customers may attempt to purchase the same tickets at the same time on two different systems. This can occur during our non-business hours. If this happens Denverticket.com will do its best to fill both orders with comparable seats. Customers will be notified before different seats are used for any order.

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21. What proof of purchase do I get?
Upon the completion of the order and confirmation from a sales representative, the customer will receive an invoice via email.

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22. What are my guarantees if the tickets aren’t what I purchased?
Denverticket.com reserves the right to upgrade customers at no additional cost to improve the seats, if what they ordered is not available. If the tickets ordered or an upgrade are not available, a sales representative will contact the customer and offer different seats or ones that are comparable . A customer will never get tickets of a lesser value and/or quality without being contacted first and getting approval.

In the rare instance that we are unable to provide you with comparable tickets after we have confirmed your order, we will notify you in a reasonable amount of time and provide you a 200% refund of the price of the tickets and 100% of any service, shipping or other charges.

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23. Is this legal?
The industry is legal and legitimate. We are a fully licensed member of the National Association of Ticket Brokers. In addition, Denverticket.com is a member of our local Better Business Bureau and the BBBonline assurance program. We have been in business 1998 and take great pride in the service we offer.

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24. How much over face do you charge?
There is never a set amount we charge over the face value of a ticket. Prices are based strictly and solely on ticket demand, market value as well as factors like the cost of obtaining the tickets.

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25. Are you guys Ticketmaster?
No, we are not Ticketmaster or affiliated with them or any other box office. We are a private ticket broker and charge above or below face value for our tickets, as we pay premium prices to obtain them.

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26. What happens if my tickets are lost or stolen?
Losing tickets is identical to losing cash money. They are almost impossible to replace. Please keep your tickets in a safe, dry place. If they are lost or stolen, please contact us immediately and we will do our best to help you any way we can, however we cannot guarantee that the tickets can be replaced. We are not responsible for lost or stolen tickets.

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27. What are the seat numbers for Section (x), Row (y)? Is it closer to the inner or outer aisle?
Seat numbers are not given out until after the sale. There is no way to request certain seat numbers. If you have special needs you will need to contact the venue directly.

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28. I am on your website, why are some General Admission (GA) tickets priced higher than other?
Our website lists our tickets as well as tickets owned by different sources. As a result, prices may fluctuate for the same GA ticket. Prices listed by different sources will vary and may be inconsistent from our own.

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29. I see worse seats at a higher price. Why?
Our website lists tickets owned by different sources. Therefore, not everything listed actually comes from our internal inventory. As a result, prices for seats worse than others may actually be priced higher. These different sources listing their tickets determine their own prices, which may be more or less than our listings. Therefore, customers will see worse seat tickets listed at higher prices.

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30. Can I use my friend’s credit card?
No. Per company policy, only the cardholder can place an order. We are required to ship the tickets to the billing address of the credit card, or the card holder may pick up at one of our offices.

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31. Can I have someone else pick up my tickets?
Yes but only after the card holder has filled out and sent in a credit card authorization form and a photocopy of the driver's license and credit card used for the order. On the form there is a place to designate a different person to collect your tickets.

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