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1. How long will it take for my tickets to be emailed to me?
The email delivery of your tickets can vary based on different circumstances. During normal business hours most tickets are emailed to you within 1-2 hours following purchase. The box office or team from which the original tickets are purchased from must make the tickets available prior to our staff emailing them to you. For example, MLB teams like the Colorado Rockies do not print regular season tickets until March. If you purchase tickets in January, you will not receive them the same day. Expect your purchased tickets to be delivered to you in time for the scheduled event.

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2. I received my tickets and they have a different name on them. Is this normal?
Tickets sold through Denverticket.com are from the secondary ticket market and are being resold. As a result, the original purchaser’s name may appear on the ticket. However, all tickets are 100% transferable and the name on the ticket will not affect your admission to the event.

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3. How does denverticket.com ship their tickets?
Denverticket.com uses FedEx to ship ticket orders. FedEx requires a signature at the time of delivery. Please plan accordingly. FedEx will attempt delivery up to two times before tickets are returned to us. Customer is responsible for any additional delivery costs if the package is returned.

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4. Can you mail my tickets to me?
No, Denverticket.com does not use USPS. In most cases, tickets are irreplaceable and must be tracked to ensure delivery. The customer's signature is required to verify delivery and receipt of the package.

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5. Why can’t you leave the package without a signature?
Signature is required in order to protect Denverticket.com and our customers. The best way to prove the intended customer has received the package is by signature requirement.

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6. Can I have my tickets sent to a different address?
Denverticket.com prefers to ship tickets to the billing address associated with the credit card used on the order. If tickets need to be sent to an address other than the billing address, it is mandatory the customer fill out a credit card authorization form. This will have to be sent back to our office with a photocopy of their driver's license and credit card used for the order. The form can be faxed or scanned for more timely service. Once all information is received and approved by Denverticket.com, the tickets are sent to the address specified on the form.

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7. Why is a credit card authorization form required to ship my tickets?
Denver Ticket Company takes fraud seriously. As a result, we require a credit card authorization to be filled out in the following cases: - Billing address provided on order does not match actual billing address on file with Credit Card Company. - The tickets are being shipped to an address other than the billing address associated with credit card. - Person other than credit card holder will be collecting the tickets. - The tickets will be delivered in a way that does not permit a signature at the time of delivery. - The order total surpassed a set dollar amount.

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8. Will my tickets be next to one another?
Yes all tickets displayed on our site are next to each other/consecutive.

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9. It says there are 4 tickets available, so why won’t it let me purchase an odd number, such as 3 tickets?
It is very difficult to sell just one ticket if leftover from a group. If the most suitable option is not available online for your situation, please call us at 800.500.8955 and we will do our best to accommodate you.

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10. If I wait until the day of the event, do I get a better price or deal on the tickets?
Purchasing tickets on the day of the event does not necessarily mean tickets will be offered at a lower rate than purchasing in advance. First, a seller may lower ticket prices in order to avoid losing the sale of their tickets. However, if the supply of tickets is down and demand is up, ticket prices will likely increase. Ticket prices are based on supply and demand; possibly fluctuating on a daily basis. Please understand, due to market driven price fluctuations, we cannot honor prices that were quoted out at an earlier date.

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11. How can I check the status of my order?
Due to high sales volumes please allow up to 24 hours for one of our sales representatives to contact you. An email will be sent to you minutes after your order confirming your ticket request. If you have not heard from us within those 24 hours please feel free to contact Denverticket.com at 800.500.8955 to verify that we received your order.

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12. Why do I have to pay for shipping when the tickets will not being shipped immediately upon purchase (e.g. season tickets, future events, etc…)?
Even though the tickets are not being shipped immediately on the day of the purchase, they will still be shipped at a future date and require payment. Whatever shipping method is selected at time of purchase (e.g. Next Day, 2-Day, etc…) will be the service that is charged to you and executed.

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13. My tickets were shipped on a two day FedEx label, will I receive them on Saturday or Sunday?
FedEx does not deliver on Saturday, unless it is shipped using a Saturday label, which is an additional charge. For example, tickets shipped on a Thursday via a 2-Day label will be delivered on the Monday of the following week. If necessary, shipping will be upgraded to ensure timely delivery. **(will this upgrade be done at no additional cost to customer?-should mention to avoid questions in future)**

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14. My billing address is a P.O. Box and it won’t let me ship my tickets there. Why not, and what can I do?
Denverticket.com uses FedEx for it deliveries and FedEx does not ship to P.O boxes. Customers are required to fax or email a credit card authorization form to ship to FedEx approved location.

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15. What happens if the event is postponed or cancelled?
If the event is postponed to a new date, the tickets will be valid for the new event date. If tickets for the new event date are reissued, Denverticket.com will contact you and send you the new tickets. If the event is cancelled with new date to be set, you will receive a refund back to the credit card used for this order minus any shipping costs.

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16. What happens if the event I purchased tickets for is postponed or cancelled and I am unable to attend the new scheduled date?
There are no refunds, exchanges or cancellations on orders placed through Denverticket.com. You may resell your tickets. One way to do this is through our consignment program which will attempt to resell your tickets for you. Please call us at 800.500.8955 for more details.

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17. What time is your Denver office location open for pick-ups?
Business hours are 8 AM-3 PM MST  Monday-Friday. Times may fluctuate on holidays.

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18. Does my child need a ticket if they are under a certain age?
Ticket requirement for certain ages varies from venue to venue. Please contact the box office for the respective venue, for more information, as we are not directly affiliated with any box office.

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19. If I order online, how is my order confirmed?
After placing an order online, the customer will receive an email with written documentation of their ticket reservation or request. The order will be final once an invoice is emailed to the customer. Placing an order online is treated as a ticket request and does not guarantee the customer will receive the specific tickets they placed the order for.

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20. How can tickets listed on the website not be available?
Denverticket.com sells tickets on numerous sites simultaneously. In rare cases, two customers may attempt to purchase the same tickets at the same time on two different sites. This can occur during our non-business hours. If this happens, Denverticket.com will do its best to fill both orders with comparable seats. Customers will be notified prior to different seats being allocated for any order.

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21. What proof of purchase do I get?
First, an email is sent to the customer minutes after the order is placed confirming the receipt of the ticket request. Upon the completion of the order and confirmation from a sales representative, the customer will receive an invoice via email.

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22. What guarantees do I have from denverticket.com after I place an order?
Denverticket.com reserves the right to upgrade customer seats, at no additional cost, if the original tickets ordered are not available. If obvious upgraded seats are not available, a sales representative will contact the customer and offer different and/or comparable seats. A customer will never be assigned tickets of a lesser value and/or quality without being contacted first and getting the customer’s approval. In the rare instance we are unable to provide you with comparable tickets after we have confirmed your order, we will notify you within a reasonable amount of time and provide you a 200% refund of the price of the tickets and 100% of any service, shipping or other charges.

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23. Is there anything illegal about buying tickets on the secondary market?
Denverticket.com is 100% authentic and the services we provide are lawful. We are a fully licensed member of the National Association of Ticket Brokers. Denverticket.com is a member of the Better Business Bureau and the BBB online assurance program. We have been in business since 1998 and take great pride in the service we offer.

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24. Why is the price on the ticket different than what I paid?
Prices are based on market value of the tickets at time of purchase. Market value is based on current supply and demand. What you pay for your tickets may be lower or higher than what the price reads on the ticket.

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25. Are you associated with Ticketmaster?
No, we are not Ticketmaster or affiliated with them in any way. Tickets sold on Denverticket.com are from secondary market and not the box office.

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26. What happens if my tickets are lost or stolen?
Tickets should be treated as cash. We are not responsible for lost or stolen tickets. Please keep your tickets in a safe, dry place. If they are lost or stolen, please contact us and we will do our best to help you get them reissued or reprinted. However, we do not guarantee that the tickets can or will be replaced.

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27. Are my seats on the aisle? Are my tickets close to a certain section?
Seat numbers are not given out until after the sale. There is no way to request certain seat numbers. If you have special needs you will need to contact the venue directly.

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28. I am on your website, why are some General Admission (GA) tickets priced higher than other?
Our website lists our tickets, as well as tickets owned by different sellers. As a result, prices may vary based on seller’s preference.

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29. I see worse seats at a higher price. Why?
Denverticket.com lists tickets owned by different sellers, as well as our own. Different sellers list their tickets at different prices, based on an assortment of reasons, which is why there may be a variance on the price of similar or worse seats.

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30. Can I use someone else’s credit card?
No. Per company policy, only the cardholder can place an order. We are required to ship the tickets to the billing address of the credit card, or the card holder may pick up their purchase at one of our offices.

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31. Can I have someone else pick up my tickets?
Yes, but only after the cardholder has filled out and returned a completed credit card authorization form. Also, a photocopy of the cardholder’s driver’s license and credit card used for the order is required. On the credit card authorization form, there is a designated place to name a different person to collect purchased tickets.

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